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Shipping & Returns

Shipping:

  • FREE US shipping on all orders!!
  • Orders are processed and shipped out within 2-5 business days.

Returns: 

  • Returns on unworn, unwashed items with tags still attached are accepted within 10 days of receipt of item. 
  • Returns are eligible for store credit only.
  • SALE/clearance items and Gift Cards are NOT returnable, they are FINAL sale. 
  • All Sequin and Rhinestone Items are FINAL Sale.
  • All Event Sales are FINAL.
  • Shipping charges (original and return) are the customer’s responsibility.
  • Custom Trucker Hats are FINAL SALE.

Shipping

We ship out from our warehouse in Russell, KY within 2-5 business days from the moment you place your order!

We know no one likes to pay for shipping! So we offer it FREE on all orders over!!!

Returns

If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 3 days of receipt) by emailing us at willowlaceboutique@gmail.com or use the contact form here on our website!

Returns on unworn, unwashed items with tags still attached are accepted within 10 days of receipt of item.


Returns are eligible for store credit only.


Sale/clearance items and Gift Cards are NOT returnable, they are final sale.


All Event Sales are FINAL


Shipping charges (original and return) are the customer’s responsibility.
.

Review the requirements above and make sure your return qualifies! If so, email us at willowlaceboutique@gmail.com (or use the contact form here on our website) to initiate a return.